Treat yourself to the best carpet cleaning services in Stockwell at prices that won't leave you out of pocket.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Stockwell provides carpet, upholstery, rug, and related cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your appointment.
In these Terms and Conditions, the following words have the meanings given below:
Company means Carpet Cleaning Stockwell, the provider of cleaning services.
Customer means the person, firm, or organisation requesting the services from the Company.
Premises means the property or location where the services will be carried out.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and any other related services provided by the Company.
Technician means any employee, contractor, or representative of the Company who carries out the services.
The Company provides professional carpet and upholstery cleaning and related services within its designated service area. The exact nature of the services to be provided will be agreed with the Customer at the time of booking, based on the information supplied by the Customer.
The Company will use reasonable skill and care in providing the services and will use professional cleaning equipment and products suitable for the type of fabric, carpet, or surface being treated, according to the information available at the time of service.
The Company does not guarantee that all stains, odours, or marks will be fully removed. The extent of the result depends on the condition of the item, the type of stain, its age, previous treatments, and the material involved.
3.1 A booking is made when the Customer requests services from the Company and the Company confirms acceptance of the booking. Confirmation may be provided verbally or in writing, including by electronic means.
3.2 The Customer is responsible for providing accurate and complete information when making a booking, including the type and size of areas to be cleaned, the number of rooms or items, access details, parking arrangements, and any known issues such as heavy soiling, pet damage, or pre-existing defects.
3.3 Quotations are based on the information provided at the time of booking. The Company reserves the right to amend the quotation and service charge if the actual condition, size, or nature of the work differs from the information given by the Customer.
3.4 Bookings are subject to availability. The Company will make reasonable efforts to accommodate the Customer’s preferred date and time but cannot guarantee specific appointment slots until confirmed.
4.1 The Customer must ensure that the Technician has safe and unobstructed access to the Premises at the agreed time, including any required parking arrangements. Any parking fees or permits necessary for the performance of the services are the responsibility of the Customer and may be added to the final invoice.
4.2 The Customer must ensure that electricity and water are available at the Premises during the appointment. Failure to provide these may result in cancellation charges.
4.3 The Customer should remove fragile items, valuables, small furniture, and personal belongings from the areas to be cleaned prior to the Technician’s arrival, or clearly indicate any items that must not be moved. The Company is not responsible for moving heavy or delicate furniture unless explicitly agreed in advance.
4.4 The Customer must inform the Technician of any known defects, loose fittings, pre-existing damage, or areas of concern in the carpets, rugs, or upholstery, as well as any prior cleaning methods or treatments that may affect the service.
5.1 All prices are provided in pounds sterling and, unless otherwise stated, are inclusive of any applicable taxes.
5.2 Any quotation given by the Company is an estimate based on the information available at the time and is not binding if the information supplied by the Customer proves to be inaccurate or incomplete.
5.3 The Company reserves the right to adjust the price if additional work is required or if the condition or size of the areas or items to be cleaned is significantly different from what was originally described. In such cases, the Technician will inform the Customer before proceeding.
6.1 Payment is due on completion of the services, unless otherwise agreed in writing prior to the appointment. The Company may request a deposit or full prepayment for certain bookings.
6.2 Accepted payment methods will be communicated by the Company at the time of booking or service. The Customer is responsible for ensuring that payment can be made using one of the accepted methods.
6.3 If payment is not made on completion, the Company reserves the right to charge reasonable late payment interest and administrative fees for overdue accounts. For commercial or account customers, specific payment terms may be agreed separately.
7.1 The Customer may cancel or reschedule a booking, subject to the notice periods below.
7.2 If the Customer cancels or reschedules more than 24 hours before the agreed appointment time, no cancellation fee will normally be charged, unless a non-refundable deposit has been previously agreed.
7.3 If the Customer cancels or reschedules less than 24 hours before the appointment time, or if the Technician is unable to gain access to the Premises at the agreed time, the Company may charge a cancellation fee of up to 50 percent of the quoted service price, to cover lost time and costs.
7.4 The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to illness, equipment failure, extreme weather, or access and safety issues. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any indirect loss incurred by the Customer as a result of such cancellation or rescheduling.
8.1 The Company will use appropriate cleaning methods for the identified fabric or material, based on the information and labels provided. However, the Customer acknowledges that some materials may react unpredictably to cleaning and that full restoration may not be possible.
8.2 Stain and odour removal is not guaranteed. Some stains and odours, including those from pets, dyes, inks, and certain chemicals, may be permanent.
8.3 The Customer accepts that slight shrinkage, colour changes, or texture changes may occur with certain fabrics and carpets, particularly where there are pre-existing issues, previous cleaning residues, or manufacturer defects.
9.1 The Company will exercise reasonable skill and care while performing the services. If the Customer is not satisfied with the service, they must notify the Company within 48 hours of completion. The Company may arrange a revisit to inspect and, where appropriate, attempt to rectify any issues.
9.2 The Company’s liability for loss or damage arising from the services is limited to the value of the service fee paid by the Customer for the specific appointment in question, or the reasonable cost of repair or replacement of the damaged item, whichever is lower.
9.3 The Company will not be liable for any pre-existing damage, wear and tear, defects, or deterioration, whether visible or not, that becomes more apparent after cleaning. The Customer acknowledges that cleaning may reveal existing damage, fading, or discolouration.
9.4 The Company will not be responsible for damage caused by faulty materials, poor installation, loose seams, weak or frayed fabrics, or inadequate fixing of carpets and upholstery.
9.5 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the services.
10.1 The Customer is responsible for securing and protecting valuables and fragile objects before the services commence. The Company will not be responsible for any loss of money, jewellery, or small items that have not been safely stored away.
10.2 The Customer must ensure that children, pets, and other occupants are kept away from equipment, cables, chemicals, and wet surfaces during and immediately after the cleaning process, to avoid accidents or injuries.
10.3 The Customer must inform the Technician of any health and safety risks at the Premises, including loose floorboards, exposed wiring, restricted access, or other hazards.
11.1 The Company complies with applicable UK regulations relating to the handling, storage, and disposal of waste and cleaning products. Any waste generated by the Company as part of its services will be managed in accordance with relevant laws and best practice.
11.2 The Customer is responsible for the disposal of any domestic waste not directly created by the cleaning activities. The Company is not obliged to remove general household rubbish or items that are not a direct result of the cleaning service.
11.3 Where cleaning involves the extraction of soiled water and residues, the Company will dispose of such waste in line with local water and environmental regulations. The Customer agrees to allow the Technician reasonable access to appropriate drainage points where required.
11.4 The Company aims to use cleaning solutions and methods that minimise environmental impact where practical, while still achieving professional cleaning standards.
12.1 If the Customer is dissatisfied with any aspect of the services, they must contact the Company as soon as reasonably possible, and no later than 48 hours after completion of the appointment.
12.2 The Customer should provide details of the issue, including photographs where appropriate. The Company will investigate and may arrange a re-visit to inspect the work.
12.3 Where a complaint is justified and directly related to the services provided, the Company may, at its discretion, offer to re-clean the affected area or provide a partial refund. Any further remedy will be at the Company’s discretion, subject to the limitations set out in these Terms and Conditions.
13.1 The Company maintains appropriate public liability insurance for the provision of its services. Evidence of insurance cover can be provided upon reasonable request.
13.2 The Customer is responsible for maintaining adequate insurance for their own property and belongings at the Premises.
14.1 The Company will collect and process personal data such as the Customer’s name, address, and contact details for the purpose of managing bookings, providing services, and handling payments and enquiries.
14.2 The Company will take reasonable steps to keep Customer information secure and will not sell or disclose personal data to third parties except where necessary to provide the services, process payments, or comply with legal obligations.
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
15.2 Any changes will be effective when published on the Company’s official materials or otherwise communicated to Customers.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided by the Company.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach.
17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the services and supersede any prior understandings or agreements, whether written or oral, relating to the subject matter.
(67)
